Hi! Thank you for shopping with us. Please keep in mind Boy Potions is a small team.
When you write in to us it is a wonderful real live human that is replying. We do our best to accommodate any small obstacles that may come.
- Any items which are full-priced, unworn, unused, unwashed, undamaged and otherwise in the same condition which they were received can be returned for refund or exchange by contacting us within 14 days of delivery date. After 14 days all sales are final
- All items marked final sale, custom items, swimwear or items which are purchased discounted over 30% off, are Final Sale
- Items purchased with a promotion or discount code can be exchanged or returned (Unless OVER 30%, then they are Final Sale)
- Returns must be shipped within five business days of receiving return authorization
- Once received, we have the right to refuse any returned item that doesn’t meet our policies.
- Refunds will be processed in the form of which payment was received
- If your item fits within our return policies please send an email to firstname.lastname@example.org with your ORDER # and a comment about your return
"I BOUGHT AN ITEM THAT JUST WENT ON SALE." / "I JUST BOUGHT AN ITEM BUT NOW YOU ARE HAVING A SALE!" CAN YOU PROVIDE A PRICE ADJUSTMENT?
We currently do not do retroactive discounts or promotions. If you placed an order before a coupon/discount/sale was announced or after a coupon code expired, you are not eligible for the discount. If you forgot to apply a promo code while we are having a sale, please contact us and we can adjust.
"WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?" Please e-mail us at email@example.com as soon after placing your order as possible and we will do our best to update your order. If your order has already shipped or is FINAL SALE, we can't adjust your order.